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Account and help

If something does not work

Simple steps to get help.

  • Check your internet connection. Refresh if there are no unsaved changes.
  • Check that you are in the right account. A team invitation is visible only to the email it was sent to.
  • If an email has not arrived, check spam. Queued does not mean delivered.
  • If an item cannot be published, open its readiness check and add the missing details, photos or translations.
  • Tell us what you tried, which page you used and what happened. Include the device and browser.
  • You can attach a screenshot after hiding personal information. Do not send passwords, sign-in codes or secret keys.

An item saved to your account is not the same as a temporary draft on your device. Do not clear browser data while it contains an unsaved listing.